Mark gets his jiu-jitsu black belt! Shuhari is a Japanese martial art concept, and describes the stages of learning to mastery. It is sometimes applied to other disciplines, such as Agile!
Call Centers - Moving from Cost Center to Customer Connection.
Vision, when seen through the lens of rhetoric, is really a story. And a persuasive story isn’t “innovative,” as we understand the word today; in fact, it is one of the oldest arts out there. This post offers an exercise that I learned at Leadership Arlington and taught by Susan Piedmont-Palladino meant to tap into the deeper parts of our cognition to help with articulating a vision.