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The Four Stances for Scrum Masters

The Four Stances for Scrum Masters

As a servant leader, the Scrum Master “focuses primarily on the growth and well-being of people and…helps people develop and perform as highly as possible.” In order to maximize team and organizational performance, the Scrum Master will often choose different stances depending on the situation and desired outcomes.

What is NPS? Just One Thing Matters In Customer Satisfaction

What is NPS?  Just One Thing Matters In Customer Satisfaction

This blog explains Net Promoter Score (NPS). The connection between high NPS scores and sustainable growth occurs along two separate paths. First, high customer satisfaction leads to repeat use of your product. Second, delighted clients will refer your company to other potential customers.

"Split" personalities: teaching, coaching, facilitating, and mentoring

"Split" personalities:  teaching, coaching, facilitating, and mentoring

In order to maximize team and organizational performance, a leader will often choose different stances depending on the situation and desired outcomes. Let’s investigate how leaders can analyze the environment to serve as coaches, mentors, teachers, and facilitators.

JEDI - Microsoft Digital Transformation

JEDI - Microsoft Digital Transformation

"No one will stand in our way" - Kylo Ren. Even though the JEDI contract award is delayed until August, the federal government will ultimately benefit from the transition to cloud. For the second consecutive year, Hard Yards facilitated the Microsoft Digital Transformation Showcase.