collaboration

You Don't Create Collaboration with Lines on an Org Chart

You Don't Create Collaboration with Lines on an Org Chart

Discover why rearranging organizational charts isn't the secret sauce for true collaboration. In this insightful blog, Doug Rosenberg delves into the complexities of genuine collaboration, uncovering common impediments like silos and competition. Learn the five key ingredients, from fostering a collaborative culture to empowering teams, and find out why, in the world of collaboration, the org chart is just the beginning—cookies included.

Agile at Scale

Agile at Scale

"Agile at Scale" is an excellent article co-authored by former Air Force fighter pilot Jeff Sutherland. In "Agile at Scale," Jeff and his co-authors advocate for organizational leaders to sequence Agile transformations by forming teams around customer pain points. Similar to the "definition of ready" for a team's product backlog, the authors create a "definition of ready" for launching new Agile teams.

Dual Track Agile - Discovery, Delivery and Cat Memes

Dual Track Agile - Discovery, Delivery and Cat Memes

Dual Track aims to overlap the Discovery and Delivery as much as possible, to close the feedback loop w/ customers by having the Delivery team focusing not on “done” artifacts, but on validated prototypes. It invites the Delivery team into the Discovery process, and vice-versa, and aims to build a better end-product.

From Cost Center to Customer Connection

From Cost Center to Customer Connection

Call Centers - Moving from Cost Center to Customer Connection.