As Product Owners, in our pursuit to accept a wide range of stakeholder needs and ideas, we often maintain scores of items on our backlog that we never have any intention of delivering. Is there a better way? Yes. (And NO!)
Call Centers - Moving from Cost Center to Customer Connection.
Vision, when seen through the lens of rhetoric, is really a story. And a persuasive story isn’t “innovative,” as we understand the word today; in fact, it is one of the oldest arts out there. This post offers an exercise that I learned at Leadership Arlington and taught by Susan Piedmont-Palladino meant to tap into the deeper parts of our cognition to help with articulating a vision.