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Call Centers - Moving from Cost Center to Customer Connection.
Vision, when seen through the lens of rhetoric, is really a story. And a persuasive story isn’t “innovative,” as we understand the word today; in fact, it is one of the oldest arts out there. This post offers an exercise that I learned at Leadership Arlington and taught by Susan Piedmont-Palladino meant to tap into the deeper parts of our cognition to help with articulating a vision.