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The Assumption Trap

The Assumption Trap

While there is no magic formula for building great products, there are some common, avoidable mistakes.

At Hard Yards, we describe these mistakes in a vicious cycle we call THE ASSUMPTION TRAP.

What is NPS? Just One Thing Matters In Customer Satisfaction

What is NPS?  Just One Thing Matters In Customer Satisfaction

This blog explains Net Promoter Score (NPS). The connection between high NPS scores and sustainable growth occurs along two separate paths. First, high customer satisfaction leads to repeat use of your product. Second, delighted clients will refer your company to other potential customers.

Agile IQ: Scrambled eggs for brains?

Agile IQ:  Scrambled eggs for brains?

Test your Agile IQ by navigating your way through our choose-your-own-adventure-style month in the life of a Scrum Master. It has a cast of characters you will grow to love, a few chuckles/groans, and a teaching point at every turn. In fact, it is likely that almost every Scrum Master has faced a similar problem to this one at some point in their careers. Start your own adventure.