measurement

Arguing About the Best Bands: A Look at "Waistband" Metrics

Arguing About the Best Bands: A Look at "Waistband" Metrics

Learn how identifying your team's own "waistband" metrics can be a straightforward and effective way to evaluate progress, and why starting simple can lead to better results for your team.

Data Dojo @ MicroStrategy's World.Now

Data Dojo @ MicroStrategy's World.Now

REGISTER NOW...for free! Hard Yards will present “A Hands-On Approach to Data Literacy” at MicroStrategy’s World.Now Public Sector Analytics Summit on Thursday, February 4 at 1:30 PM - 2:15 PM EST. Jim Kockler will discuss how the Hard Yards Data Dojo can provide your organization a pathway to data literacy.

What is NPS? Just One Thing Matters In Customer Satisfaction

What is NPS?  Just One Thing Matters In Customer Satisfaction

This blog explains Net Promoter Score (NPS). The connection between high NPS scores and sustainable growth occurs along two separate paths. First, high customer satisfaction leads to repeat use of your product. Second, delighted clients will refer your company to other potential customers.